Client Rights and Responsibilities
Patients (parents of minors) have the right to:
- Refuse to participate in treatment.
- Communicate feedback, including complaints, to the Seacoast Keystone Therapy team. All complaints should be in writing and can be emailed, mailed or hand delivered. Written complaints will be reviewed and responded to in writing within ten business days.
- Not to be discriminated against in the delivery of health care services based on race, ethnicity, national origin, religion, sex, age, mental or physical disability or medical condition, sexual orientation, claims experience, medical history, evidence of insurability (including conditions arising out of acts of domestic violence), disability, genetic information or source of payment.
- Accurate and easily understood information regarding treatment procedures or treatment programs. If you don’t understand something about the healthcare being provided, help should be given so that you can make informed decisions.
- Know your treatment options available and take part in decisions about the care provided.
- Talk privately to healthcare providers, and to have healthcare information protected. You also have the right to read and copy your own medical records.
- Expect to treat Seacoast Keystone Therapy employees and other patients and families with respect.
- Expect to be invited, but not expected, to participate in treatment sessions and programs.
Seacoast Keystone Therapy, LLC follows all HIPAA regulations in regards to confidentiality (Health Insurance Portability and Accountability Act). For detail on HIPAA regulations please visit: http://www.hhs.gov/ocr/privacy/. Personally identifiable information is protected at all times. Information will not be shared outside of the company unless a release of information form is filled out by a parent/guardian except in the normal course of business. This includes sharing information with providers of insurance, business partners and service providers only as needed to conduct normal business processes. All of your child’s clinical files are protected following HIPPA regulations. All documents and clinical files will be shared at parent request. Seacoast Keystone Therapy makes it common practice to proactively provide documentation of all reports, assessments and clinical update information with families.
COVID Precautions and Policies
The CDC and state COVID-19 recommendations are constantly changing, so related procedures remain fluid at this time. As a result, the following are the enhanced precautions we currently have in place, but they are subject to change.
- We are instituting a curbside drop off and pick up at the back side of the 55 Main Street building for those of you who are comfortable with it. To find, put 7 Penstock Way in your navigation system and proceed to the outside signs that includes “The Art Room.” If you require further clarification and directions, let us know. As long as you are waiting during the session in your car you can pull into a 15 minute spot or just pull over to the side, you don’t have to worry about being ticketed or towed. If, during scheduled sessions, you would be more comfortable pulling up to the Main Street or Municipal parking behind Aroma Joes, just be aware of time so you can return to the drop off/pick up site in a timely fashion. Also, please give us your cell phone number so that we can contact you in the unlikely event of an emergency.
- We are scheduling appointments 15 minutes apart to allow time to disinfect all surfaces. It is especially important for you to be prompt upon both arrival and departure to allow us the time to clean and prepare for the next session. No parents are to enter the building unless previously arranged, and we are asking you to wear a mask during all face to face interactions with us.
- We will wear a face mask and/or face shield at all times as long as the CDC recommends to do so. Children are encouraged to wear a face mask if and as much as possible. We understand that for some, this is just not possible. Parents and siblings modeling use of a mask and practicing at home may make it easier.
- Hand sanitizer will be made readily available, and will be utilized by us and all clients at the beginning of session, throughout session, and at the end of session. If you have a preference of hand sanitizer you are certainly welcome to bring your own as long as it contains 70% isopropyl alcohol, which is the current CDC recommendation.
- We are asking you to notify me prior to your scheduled appointment if:
- Anyone in your household is demonstrating symptoms of any illness, including but not limited to fever (without medication) or respiratory symptoms, such as cough or shortness of breath.
- If anyone has been directly exposed to COVID-19
- If anyone in the house has been diagnosed with COVID-19
New Patient Forms
Releases and new client forms are available to download if you choose to do so. We will provide paper copies of necessary paperwork during intake